Cancellation Policy
Standard Cancellation Terms
Our standard cancellation policy allows for free cancellation up to 48 hours before check-in. However, different terms may apply during:
- Peak seasons
- Special events
- Group bookings
- Promotional rates
Cancellation Charges
The amount charged for cancellations varies based on the timing of your request:
- More than 48 hours before check-in: Full refund
- 24-48 hours before check-in: 50% of the first night’s rate
- Less than 24 hours before check-in: Full charge for the first night
- No-show: Full charge for the entire stay
Refund Process
When a refund is applicable, please note the following:
- Credit card refunds: Processed within 5-10 business days
- Bank transfers: May take 7-14 business days
- Refunds are issued via the original payment method
Special Circumstances
We may offer more flexible cancellation terms in the following situations:
- Medical emergencies (with appropriate documentation)
- Natural disasters
- Travel restrictions
- Hotel service interruptions